Evaluation of our Meals on Wheels Service demonstrate 96.4% of those receiving meals cooked by us on a regular basis say they feel less isolated and have improved health as a result of our service. We also ask how we may improve our service and suggestions that have been consistently muted are:
- Change the menu more often. Within the next six months we intend to set up a user group who will work with us to plan out the menu and taste test the exciting new recipes we will be producing. We will continue to undertake our quarterly evaluation questionnaire and adapt our menu accordingly to ensure we provide quality, fresh, healthy meals to those who require this. We will also continue with our Net Promoter Score question to assess the quality of the provision.
- Offer the opportunity for people to meet up socially. We are therefore intending to set up a luncheon club in 2017 – 2018 and offer not only the opportunity to meet socially for a meal but also indulge in social activities and informal talks from professionals that will target issues which can affect older people’s health and wellbeing
- Provide a structured cost analysis of the provision with a view to providing evidence to show the service can be sustainable in the longer term
- We are also constantly asked by our partners in health and social care, and through enquiries to our service from residents to increase the geographical scope of our Meals on Wheels. We are therefore committing to increase our geographical reach in the next two years to include Snaith, east of Goole and villages to the west of Goole including Broomfleet, Eastington, Gilberdyke and Newport.